Monica joined the Watermark team in 2014 and serves as Chief Operating Officer, overseeing the strategic and day-to-day operations that keep the firm running efficiently and growing intentionally. With a B.A. in Public Relations/Marketing and an A.A. in Audio-Visual Production from Ferris State University, she brings a unique blend of operational leadership, marketing expertise, and client-centered vision to the organization.
As COO, Monica leads office operations and administrative teams while driving initiatives that support business development, client acquisition, marketing strategy, and long-term growth. She oversees the firm's marketing efforts, website development, and brand presence, while coordinating outreach opportunities that connect Watermark directly with aviation professionals across the country. Her leadership helps ensure that the client experience remains seamless, personal, and consistent with the firm's values.
Believing that exceptional service is the foundation of lasting relationships, Monica is deeply committed to client retention and creating meaningful experiences that make clients feel valued, respected, and well cared for. Her dedication to operational excellence and relationship-building plays an integral role in Watermark's continued success.
Originally from Michigan, Monica moved to Arizona in 1994 and has proudly called it home ever since. Outside the office, she enjoys cooking, entertaining, reading, attending concerts, interior decorating, and indulging her love of dark chocolate.